Responsible Transparency: How Health Systems Deal with Bad Behavior

Presenters/Authors
David Jarrard, Bob Horton
Date
06/12/2018 - 1:30 p.m.
Topics

From Hollywood to health care, demand for transparency is spreading across the nation and shining a light on dark corners and sensitive subjects. In the workplace, employees expect the ability to voice their concerns and are turning to tools such as hotlines to report incidents of fraud, abuse and sexual harassment.

Meanwhile, the national call for transparency is sparking conversations about pay equity and empowering consumers to demand information about outcomes and pricing. The collective power of social media channels provides individuals another forum to air grievances and—in some cases—inflict almost instantaneous damage.

So what happens when a potentially viral movement affects your organization? Relying on a mission statement and an open-door policy for protection is the equivalent of prescribing aspirin for the flu. It holds value, but it won’t be enough.

Learning Objectives

Upon completion of this program, participants will be able to:

  • Identify critical proactive components, including the structure, stakeholders and planning process
  • Recognize methods for identifying issues systematically across the organization through a use of case studies
  • Apply strategies for managing crisis situations
  • Recognize legal implications and strategies to safeguard their organization

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