Excellence in Customer Service

Presenters/Authors
Charlie Brown, Context Partners
Date
06/06/2017 - 3:00 p.m.

Customer service has become a popular topic in the current business landscape. This complimentary webinar will focus on changing customer service culture inside customer-centric organizations. Improving the bottom line through excellent customer service also will be discussed.

Learning Objectives

Upon completion of this webinar, participants will be able to:

  • Explain how customer relationship management is an executive concern, not just an information technology (IT) concern
  • Identify what customers are saying and how to improve the organization’s customer-centric environment to provide excellent customer engagement and service

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