Customer service has become a popular topic in the current business landscape. This complimentary webinar will focus on changing customer service culture inside customer-centric organizations. Improving the bottom line through excellent customer service also will be discussed.

Learning Objectives

Upon completion of this webinar, participants will be able to:

• Explain how customer relationship management is an executive concern, not just an information technology (IT) concern
• Identify what customers are saying and how to improve the organization’s customer-centric environment to provide excellent customer engagement and service