Post-Implementation Strategic Software Support
Software implementation is just the beginning. Whether you implemented your solution with BKD or found us after, BKD can help address your day-to-day and strategic software support needs. We provide help desk and on-site support, as well as convenient online support services via our customer support portal.
BKD Technologies offers dedicated software support for the following product lines:
- Microsoft Dynamics 365
- Microsoft Dynamics AX
- Microsoft Dynamics GP
- Sage Software
- Sage Intacct
BKD offers time-based support as needed, as well as managed support services using subscription rates, service-level agreements and dedicated management oversight, including after-hours escalation. We can serve as the point of contact for support escalation or as your outsourced software support resource. Our BKD support specialists possess both technical and accounting knowledge to help address your users’ needs:
- How-to questions
- Error resolution
- Configuration adjustments
- Data import and export
- Standard report creation
Customization & Development
Leveraging the resources of our cross-technical BKD development team, our support center can initiate requests for:
- System integration
- Functional customizations
- Custom reporting
Training & Assessments
Our support specialists also engage regularly with our professional services delivery teams to facilitate the following services proactively and by request for clients:
- Training, including new user onboarding and advanced training for experienced users
- Software and systems usage assessments, including our Finance Digital Assessment and Cloud Readiness Assessment
Support
Our support centers are open Monday through Friday, from 8 a.m. to 5 p.m., and are available after hours within our managed services offerings. Contact us to learn how we can support your software needs.
