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Software Support with BKD Technologies

Get more information about our services, submit a request for proposal, or get in touch with a BKD Trusted Advisor™.

Post-Implementation Strategic Software Support

Software implementation is just the beginning. Whether you implemented your solution with BKD or found us after, BKD can help address your day-to-day and strategic software support needs. We provide help desk and on-site support, as well as convenient online support services via our customer support portal.

BKD Technologies offers dedicated software support for the following product lines:

  • Microsoft Dynamics 365
  • Microsoft Dynamics AX
  • Microsoft Dynamics GP
  • Sage Software
  • Sage Intacct

BKD offers time-based support as needed, as well as managed support services using subscription rates, service-level agreements, and dedicated management oversight, including after-hours escalation. We can serve as the point of contact for support escalation or as your outsourced software support resource. Our BKD support specialists possess both technical and accounting knowledge to help address your users’ needs:

  • How-to questions
  • Error resolution
  • Configuration adjustments
  • Data import and export
  • Standard report creation

Customization & Development

Leveraging the resources of our cross-technical BKD development team, our support center can initiate requests for:

  • System integration
  • Functional customizations
  • Custom reporting

Training & Assessments

Our support specialists also engage regularly with our professional services delivery teams to facilitate the following services proactively and by request for clients:

  • Training, including new user onboarding and advanced training for experienced users
  • Software and systems usage assessments, including our Finance Digital Assessment and Cloud Readiness Assessment


Our support centers are open Monday through Friday, from 8 a.m. to 5 p.m. central time, and are available after hours within our managed services offerings. Contact us to learn how we can support your software needs.

ERP Rescues, Recovery, & Support

Whether your issues are mid-project or post go-live, BKD Trusted Advisors™ can help you reach your goals and get the most out of your ERP investment.

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How can we help you?

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We have 42 offices in 19 states , with BKD Trusted Advisors™ who offer solutions for clients across the country.

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