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Microsoft Dynamics 365 for Customer Service

Enhance Your Customer Service from Every Part of Your Organization

Earn customers for life even as expectations are rising. Customers want quick, relevant answers on any channel, even on the go. Differentiate your brand and manage the services you provide to customers with Microsoft Dynamics 365 for Customer Service. Built-in intelligence helps you deliver faster, more personalized service, adding value to every interaction. Use Dynamics 365 for Customer Service to:

  • Track customer issues through cases
  • Record all interactions related to a case
  • Share information in the knowledge base
  • Create queues and route cases to the right channels
  • Create and track service levels through service-level agreements
  • Define service terms through entitlements
  • Manage performance and productivity through reports and dashboards
  • Create and schedule services

Your customer service transformation starts here:

Engage with Customers on any Channel or Device

Deliver effortless experiences on your customers’ terms, through any channel, and on any device. Simplify how customers find answers through self-service, community, or social channels. Intelligently route cases from any channel to the right agent for quick resolution.

Deliver Fast & Personalized Service

Make it easy for agents to meet rising customer expectations with intelligent processes that guide agents to the right action.

Learn From Every Interaction

Use the data and intelligence provided to help your organization continuously improve while reducing the cost to serve.

Innovate With a Modern & Adaptable Platform

Drive innovation with a sales application that's easy to tailor, extend, and connect to other apps and services you already use.

Enhance Workforce Productivity

Empower employees with role-based workspaces that provide intelligent automation, task prioritization, and integration with Office 365 applications.

How can we help you?

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We have 40 offices in 18 states, with BKD Trusted Advisors™ who offer solutions for clients across the country.

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