Enhance Your Customer Service from Every Part of Your Organization
Earn customers for life even as expectations are rising. Customers want quick, relevant answers on any channel, even on the go. Differentiate your brand and manage the services you provide to customers with Microsoft Dynamics 365 for Customer Service. Built-in intelligence helps you deliver faster, more personalized service, adding value to every interaction. Use Dynamics 365 for Customer Service to:
- Track customer issues through cases
- Record all interactions related to a case
- Share information in the knowledge base
- Create queues and route cases to the right channels
- Create and track service levels through service-level agreements
- Define service terms through entitlements
- Manage performance and productivity through reports and dashboards
- Create and schedule services
Your customer service transformation starts here:
Engage with Customers on any Channel or Device
Deliver effortless experiences on your customers’ terms, through any channel and on any device. Simplify how customers find answers through self-service, community or social channels. Intelligently route cases from any channel to the right agent for quick resolution.
Deliver Fast, Personalized Service
Make it easy for agents to meet rising customer expectations with intelligent processes that guide agents to the right action.
Learn From Every Interaction
Use the data and intelligence provided to help your organization continuously improve while reducing the cost to serve.
Innovate With a Modern and Adaptable Platform
Drive innovation with a sales application that's easy to tailor, extend and connect to other apps and services you already use.
Enhance Workforce Productivity
Empower employees with role-based workspaces that provide intelligent automation, task prioritization and integration with Office 365 applications.
