In today’s competitive service industry with increasing customer demands, having the right tool to track, report, collaborate and streamline your field service operation is critical. What’s most important—being connected to the cloud, mobility or insight into data? The answer may be simple, but finding the right solution can be challenging. With Microsoft Dynamics 365 for Field Service, see how BKD’s industry expertise and digital transformation strategies can help your organization reach its full potential. Services we can assist you with include:
- Resource optimization. Automatic resource scheduling, drag-and-drop dispatcher dashboard and better inventory management data can help your internal resources be proactive and react faster to changes.
- Empowering technicians. Mobile access, centralized customer information, real-time information and turn-by-turn directions to the work site can help increase your technicians’ on-time appointment rates, productivity and customer satisfaction.
- Customer engagement. Share quotes and contract, scheduling and technician information with your customers to help improve transparency and communication. You also can allow customers to self-schedule appointments and provide them with automated voice and text updates.