CMS Announces New Abuse & Neglect Icons on Nursing Home Compare’s Website

Thoughtware Alert Published: Oct 17, 2019
Long-Term Care Professional Holding Patient's Hand

In early October, CMS announced a significant addition to the information presented on Nursing Home Compare’s (NHC) website. On October 23, 2019, NHC users will see alert icons appear next to nursing homes cited for incidents of abuse, neglect and exploitation. Historically, this information has been publicly available through the health and safety compliance inspections on NHC’s website but can be difficult for consumers to interpret and access. The driving force behind the update is to promote transparency. Per CMS Administrator Seema Verma, this decision will put “critical information at consumers’ fingertips, empowering them and incentivizing nursing homes to compete on cost and quality.”

The alert icon will appear as a red circle with a stop hand signal. Per CMS, it will apply to providers with any of the following incidents: 

  • Abuse that led to harm of a resident within the past year 
  • Abuse that could have potentially led to harm of a resident in each of the last two years 

CMS will update this icon monthly to be in line with current inspection results. This timeliness will help ensure a provider isn’t marked longer than necessary after it resolves the issue causing the citation. 

The American Health Care Association estimates this will potentially affect up to 800 out of the 15,500 providers across the country. Providers should review their latest health and safety inspections. For more information, visit or contact your local BKD trusted advisor.

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