Webinars

Excellence in Customer Service

Date:  Tuesday, June 6, 2017
Time:  3-4 p.m.
CPE Credit:  One CPE credit in the Computer Software & Applications field of study may be awarded upon verification of participant attendance.
Presenter:  Woody Davis

Woody Davis

Business Development

Technologies

1201 Walnut Street, Suite 1700
Kansas City, MO 64106-2246

Kansas City
816.221.6300

Customer service has become a popular topic in the current business landscape. This complimentary webinar will focus on changing customer service culture inside customer-centric organizations. Improving the bottom line through excellent customer service also will be discussed.

Learning Objectives

Upon completion of this webinar, participants will be able to:

  • Explain how customer relationship management is an executive concern, not just an information technology (IT) concern
  • Identify what customers are saying and how to improve the organization’s customer-centric environment to provide excellent customer engagement and service

Documents

CPE Information


Audience:  Customer service managers, CEOs, sales directors, CFOs and controllers
Program Level:  Basic
Delivery Method:  Group internet-based
Advance Preparation:  None
Prerequisites:  None
Refund Policy:  There is no fee associated with this webinar.

FAQs

Contact Information
If you have concerns or would like information regarding program cancellation policies or CPE credit, contact us at training@bkd.com or 800.472.2745.

 

BKD, LLP is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website:  www.nasbaregistry.org.

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