How VOC & Microsoft Dynamics CRM Interact

Date:   Wednesday, October 5, 2016
Time:  10–11 a.m. Central time
Presenters:  Woody Davis &

Woody Davis

Business Development

BKD Technologies

1201 Walnut Street, Suite 1700
Kansas City, MO 64106-2246

Kansas City

Kathy Kent Toney, Kent Business Solutions

BKD, LLP and Kent Business Solutions invite you to join us for a webinar discussing how organizations can make the most of Voice of the Customer (VOC) campaigns using Microsoft Dynamics CRM.

Learning Objectives

Upon completion of this webinar, participants will be able to:

  • Understand a VOC campaign’s importance
  • Effectively use Microsoft Dynamics CRM in customer surveys
  • Understand the customer service and VOC relationship



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