Home Care & Hospice Thoughtware

Health Care Operational Services

Evaluating and improving your operations is the key to success and longevity in any industry—especially health care. The health care advisors of BKD can help your home care or hospice group with episode and care management, OASIS accuracy assessments and compliance issues and work with you to create a plan to improve your organizational performance.

Episode & Care Management Training

To help you establish an operations model rewarding high performing outcomes, BKD can provide home health episode management training and implementation services. These services can be designed to allow concurrent monitoring of clinical and financial outcomes while still influencing control during the episode. The model protocols utilize existing management tools, as well as supplemental tools designed by us, that will be designed to allow agency personnel to:

  • Identify outcome indicators targeted for improvement
  • Identify at-risk outcome indicators in each new episode
  • Monitor at-risk outcomes during the episode
  • Monitor targeted outcomes by personnel
  • Monitor utilization by episode
  • Focus management on at-risk episodes and lower-performing personnel

OASIS Accuracy Assessments & Training

To help evaluate the adequacy and accuracy of Outcome and Assessment Information Set (OASIS) data collection practices, which are the basis of the Medicare home health prospective payment system payment rates, BKD can look through selected patient medical records.

Our procedures include comparing actual OASIS assessment scoring and diagnosis coding from home health personnel to referral sheet documentation, medical plan of care, visit notes and other medical record documentation. We can compare payment rates based on the actual OASIS assessments scored by agency personnel to estimated payment rates based on the OASIS data we have rescored according to medical documentation.

Compliance

Corporate Compliance
Our professionals can:

  • Assist your legal counsel in developing effective corporate compliance plans
  • Resolve compliance problems or complete risk assessments
  • Conduct training
  • Introduce documentation procedures that can improve compliance
  • Perform interim or annual compliance audits

Independent Review Organization (IRO) Designation
Home care organizations entering into a corporate integrity agreement (CIA) with the Department of Justice typically must contract with an IRO to independently verify their compliance with the CIA terms.

Our approach to acting as an IRO and providing independent verification uses cost-effective techniques customized to your CIA. We apply our experience with coding and billing and auditing to perform the required testing of the CIA, offering many potential benefits such as:

  • Improving cash flow
  • Avoiding lost payments due to billing errors
  • Cleaning up backlog of unpaid claims
  • Training billing staff to understand and comply with regulations
  • Creating more time to focus on delivering patient care

Performance Improvement

  • Evaluate key performance indicators
  • Identify cost-reduction opportunities and increase efficiency to improve overall financial health

Mark Sharp

Partner
417.865.8701

John Knox Village

“The support staff of BKD provided John Knox Village with tools and training that allowed us to complete the implementation and transition in a timely manner. John Knox Village saw a drastic reduction in the outstanding accounts receivable and in the error rate on claims due to the pre-billing audit tool also provided by BKD."

“Since that time, BKD has continued to provide ongoing training and consultation and still provides monthly assistance in the billing and reporting process. We all really appreciate having BKD associates a phone call away; it is more than your typical client relationship. We highly recommend that if anyone is looking for a home health accounts receivable clean-up or assistance that you look to BKD and their excellent staff.”

— Ken Siverly, Director of Finance
John Knox Village
Lees Summit, Missouri


Howard County Home Health & Hospice

“We’ve worked with BKD for more than 20 years because their people understand the home care industry so thoroughly. BKD not only completes our financial statement audit, but we’ve tapped into a full range of additional services, including clinical and operations consulting, monthly financial statement compilations, tax return preparation, Medicare cost reports, pension plan administration and billing consulting. We are very pleased with BKD’s knowledgeable, professional staff.”

— Serese Wiehardt, RN, BSN, CHCE, Chief Executive Officer
Howard County Home Health & Hospice
Fayette, Missouri


Washington County Public Health & Home

“It is a pleasure working with our advisors at BKD. They exhibit a high level of professionalism and are knowledgeable about many facets of home health. The staff is cooperative in their efforts to fulfill our agency needs. BKD consistently provides excellent feedback and suggestions to help improve and sustain the financial stability of our agency.”

— Peggy Wood, Fiscal Administrator
Washington County Public Health & Home
Washington, Iowa


Excell Home Healthcare, Hospice and Personal Care

“BKD came in initially and helped us improve on the timeliness of our financials and now they perform a wide variety of services for us, including cost reports, clinical consulting tax preparation and financial consulting. The people at BKD are a great asset. Our advisor is easy to work with and very knowledgeable. He is accessible and takes the time to teach and advise, showing he really cares about our business.”

— Mina Acquaye, Chief Executive Officer and Administrator
Excell Home Healthcare, Hospice and Personal Care
Oklahoma City, Oklahoma


Able Palms Home & Health Care

“They have been an invaluable asset to us during our Medicare start up. They are knowledgeable, patient and have a wealth of information and resources to share. They have been great to work with—no question is too small or inconsequential for them to take the time to answer. They are prompt with their response and unbelievable in their follow up. It has been a true pleasure working with them.”

— Laura Chaisson, Regional Business Services Manager
Able Palms Home & Health Care
Largo, Florida

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