|
BKD ExperienceIn your first week at BKD, you will receive a copy of The BKD Experience: Unmatched Client Service, our firm’s book about delivering unmatched client service at each and every opportunity. The book sets clear expectations for meeting five client service standards: 
These standards spell out expected behaviors and approaches and are the basis for training so you can put unmatched client service into practice. Our commitment to client service is rooted in our PRIDE values of passion, respect, integrity, discipline and excellence and in the firm’s mission. The BKD Experience in total applies to our external and internal clients. Reading the book—and, more importantly, putting into practice its many guidelines—will be critical to your success at BKD. In fact, the performance of every partner and employee is evaluated according to how well they meet firm expectations for delivering unmatched client service appropriate to their role. BKD’s future depends on our ability to deliver the BKD Experience of unmatched client service. As we all live it, teach it, enforce it and improve it, we will distinguish ourselves as a firm, enrich our culture and create long-term satisfied clients. Ultimately, success will come when we all respectfully treat our clients, prospects, referral sources and co-workers as we would want to be treated: the essence of the Golden Rule. 
|
